Bilingual Customer Success Manager

Job Description

Manage client relationships and ensure exceptional service delivery for our international property owners.

Key Responsibilities

• Build and maintain relationships with international property owners
• Provide ongoing support and guidance throughout the property ownership journey
• Identify opportunities for service expansion and client retention
• Coordinate with internal teams to resolve client issues
• Conduct regular check-ins and satisfaction surveys
• Develop client success strategies and best practices

Requirements

• Bachelor's degree in Business, Communications, or related field
• Native or near-native English proficiency
• Business-level Japanese (JLPT N1 preferred)
• 3+ years in customer success or account management
• Experience with international clients preferred
• Strong problem-solving and interpersonal skills

Benefits

• Competitive salary with commission structure
• Remote work flexibility
• Health and wellness stipend
• Professional development budget
• Stock options
• Annual company retreat